Refund policy

Refund policy

At GamesVerse, your satisfaction is our success. We ensure all our customers are 100% satisfied with their gaming experience.

Returns

If, for any reason, you decide to return your order, please email us at contact@gamesverse.com.au within 30 days of receiving the product, as per Australian Consumer Law. To be eligible for a return:

  • The item must not show signs of heavy use (e.g., tears, stains, or damage) and must be in the same condition as when you received it.
  • The item must be returned in its original packaging.
  • To help us process your return quickly, please include your order number in your email to our customer support team.

Domestic Returns (Australia)

For domestic returns, our team will provide you with a QR code that you can use to drop off your return at your nearest Australia Post location. This ensures a hassle-free and convenient return process.

International Returns

For all international orders, please contact our customer support team to initiate your return. International returns are handled differently from domestic returns, and we will guide you through the process. We will cover all international return shipping expenses to ensure a smooth experience for you.

Rest assured, you will receive a full refund with no return shipping costs or additional expenses on your part.

At GamesVerse, we take great pride in offering products that are true to the images, videos, and descriptions we provide. To ensure your confidence in our products, we kindly ask that returns are not based on buyer's remorse. If you have any questions, concerns, or encounter any issues, our team is here to assist you.

Refund

Once we receive your returned item, our team will inspect it and notify you of the return status. If your return is approved, a refund will be issued to your original method of payment. Refunds typically take 3-10 business days to process, depending on your card issuer or bank's policies.

Replacements

In instances where a product arrives damaged or defective, our team is ready to assist. Simply email us at contact@gamesverse.com.au within 30 days of delivery, with a high-quality image or video displaying the issue, and we'll promptly issue a replacement.

 

Cancellations

We understand that plans can change, and we aim to accommodate cancellation requests whenever possible.

  • Orders That Have Not Shipped: If your order has not yet shipped or left our warehouse, it can be canceled without any issue. Please contact our support team promptly for assistance with canceling your order.
  • Orders That Have Shipped: Once an order has been shipped and left our warehouse, we are unable to cancel it. In such cases, you will need to wait until the item is delivered. Once you receive the item, you can initiate a return for a full refund. The refund will be processed once we receive the returned item in its original condition.

If you have any questions or need assistance, please don’t hesitate to reach out to our support team. We’re here to help!

Shipping

You will not be responsible for paying for shipping costs for returning your item. We will cover return shipping costs.

At GamesVerse, we're more than just a brand—We are your dedicated partner for the gaming era. Your trust and satisfaction form the foundation of our business, and we've designed our return policy to make your experience as simple as possible.

Should you have any questions or require assistance, our dedicated support team is at your service. You can reach us at contact@gamesverse.com.au.

GamesVerse is based in Brisbane, Australia, and adheres to Australian Consumer Law to ensure your rights are protected. We proudly serve customers worldwide, including the United States, United Kingdom, Canada, etc.

Thank you for choosing GamesVerse for your gaming journey.