Shipping policy

Updated: 01/01/2025

At GamesVerse, we are dedicated to delivering an exceptional shopping experience for our valued gamers customers. Below is our detailed shipping policy to help you better understand how we process and deliver your orders.

Order Processing Times

Orders are processed during business days (Monday to Friday, excluding public holidays).

Processing typically takes 1-2 business days.

Orders placed after 5:00 PM on Fridays or over the weekend will be processed on the following Monday during business hours.

Operating Hours & Time Zone

Our team operates on Brisbane (AEST) time zone, and our business hours are from 9:00 AM to 5:00 PM, Monday to Friday.

International customers may experience a slight delay in responses due to time zone differences and weekends. We appreciate your patience and will respond to your inquiries as soon as possible.

Domestic (Australia) Shipping - Estimated Delivery Times

Standard Shipping (Australia Post):

Metro postcodes: Delivery within 7-14 business days.

Regional postcodes: Delivery within 7-16 business days.

Express Shipping (Australia Post):

Metro postcodes: Delivery within 7-12 business days.

Regional postcodes: Delivery within 4-13 business days.

International Shipping - Estimated Delivery Times

Delivery times depend on the destination country. Please note that estimated delivery dates provided at checkout are approximate and can be influenced by factors such as holidays, extreme weather, and logistical conditions.

Standard Shipping via 4PX Express (Average Delivery Times):

United States: 10-20 business days

United Kingdom: 10-20 business days

Canada, New Zealand, Most of Europe: 10-20 business days

Express Shipping via DHL Express (Average Delivery Times):

United States: 5-15 business days

United Kingdom: 5-15 business days

Canada, New Zealand, Most of Europe: 5-15 business days

Tracking Your Order

Once your order is shipped, we will send you a confirmation email with a tracking number.

You can use this tracking number to monitor the progress of your package on our tracking page here.

Important Note:

Please ensure the email address entered during checkout is correct and free of typos. If the email address is incorrect, the order confirmation and shipping information will still be sent but will not reach you.

If you do not receive an order confirmation email immediately after your purchase, please contact our support team for assistance.

While it’s rare for our emails to end up in your spam folder, we recommend checking both your inbox and spam folder just in case.

Custom Fees, Duties & Taxes

We strive to make the international shopping experience seamless for our customers:

All customs fees, duties, and taxes are included in the price you pay at checkout.

You will not need to pay any additional fees upon delivery.

We handle all import-related costs to ensure a hassle-free experience for you.

Note: Some countries may have restrictions on importing electronic devices. If we are unable to ship to your country, we will inform you during the checkout process.

Shipping Restrictions

While we aim to ship to as many countries as possible, please note:

Some locations may have restrictions on the import of electronic devices.

If shipping to your country is not possible, we’ll notify you during checkout.

For Questions or Assistance

If you have any questions or concerns regarding your order or shipping, feel free to contact our customer support team at contact@gamesverse.com.au.

Thank you for choosing GamesVerse for your gaming needs. We're excited to bring the joy of gaming to you, wherever you are in the world!